Shipping + Returns

SHIPPING POLICY

Please be assured that your items will ship out within two days of purchase.

We determine the most efficient shipping carrier for your order. The carriers that

may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or

FedEx. Sorry but we cannot ship to P.O. Boxes.

If you’re trying to estimate when a package will be delivered, please note the

following:

Credit card authorization and verification must be received prior to processing.

Federal Express and UPS deliveries occur Monday through Friday, excluding

holidays.

If you require express or 2 day shipping, please call us at 260.483.1633 for

charges.

RETURN POLICY & INSTRUCTIONS

Tights, bodytights, bodyliners, and bras are considered “intimate apparel” and cannot be returned for any reason due to our Personal Hygiene Policy. If other merchandise is returned in “as new” condition in it’s original packaging within 15 days of a purchase, a credit for the item will be issued to the method of payment used when the order was placed. If merchandise is opened, a store credit will be issued in the form of a gift card. All returns MUST include a valid Return Merchandise Authorization (RMA) number issued by Standing Ovation Performance Apparel. Requests must be emailed to midwestdancewearonlineorders@gmail.com. Returns we receive damaged because of inadequate packaging will be limited to a store credit at Standing Ovation Performance Apparels’ discretion.

ERRORS, DEFECTS, OR DAMAGED ITEMS

In the unlikely event that we’ve made an error with your order or a product is defective or damaged in shipping, please call us immediately at 260.483,1633 or email us at midwestdancewearonlineorders@gmail.com so that we can make it right!

INSTRUCTIONS FOR RETURNS & EXCHANGES

1. Email midwestdancewearonlineorders@gmail.com to receive an RMA number.

2. Fill out the form and email back to midwestdancewearonlineorders@gmail.com.

3. Carefully and securely package the item(s) you wish to return. Include the emailed label to the package and ship back via USPS, UPS, or FedEx.

4. Please allow up to 7 business days for processing of any returns.

QUESTIONS?

Send us an email to midwestdancewearonlineorders@gmail.com or give us a call at (260) 483-1633

Standing Ovation Performance Apparel

725-D W. Coliseum Blvd. Fort Wayne, IN 46808